I originally bought a P-Rod Ogio backpack in the summer of 2005. It was a nice backpack but over the years, one of the inside pocket's bottom frayed and I started to lose things. So I contacts Ogio, and within a few days I had my old P-Rod pack in the mail to them. In about 3-4 days I received a brand new Lucas backpack from them. Ogio's warranty lives up to the hype and I'm a firm believer in their products. Go check out what they have to offer, I'm positive you'll find something you like.